Sallis Chandler Landscape Designers and Gardeners
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Terms and Conditions

Please read the following terms and conditions carefully as use of and/or buying from the Sallis Chandler website means that you will be bound by them.

For the purposes of these Terms & Conditions the following definitions apply:

Contract: The contract for sale by us and purchase of Goods by you.

Goods: The range of plants and garden products that is available for purchase from this site in accordance with the terms

Site: Our Web address:

The seller, we or us: Sallis Chandler Landscape Designers and Gardeners, Partnership, 86 Latchmere Road, Kingston, Surrey.

Use of this site
The content of this site is our copyrighted property or that of the people who have granted us the right to use it and is protected as such. All rights reserved.

None of this material may be used without our written permission. You may view or print single pages only for your own personal use.

Limitation of liability
This site should only be used for information purposes. We shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this site except as stated in the terms and conditions of sale (where applicable) and to the extent that such liability cannot be excluded by law. We are not responsible for the site's accuracy or its fitness for a particular purpose or the reliability of access to this site.

We will not be liable to you or in breach of Contract for delay or failure to perform due to any causes beyond the reasonable control or us or our suppliers, including, but not limited to, acts of god, civil commotion, industrial disputes, riots, flood and legislation.

Data Protection and Privacy
When you order, we need to know your name, email address, delivery address and telephone number. This allows us to process and fulfil your orders and to notify you in the event of any queries. We will communicate with you by email, telephone or letter.

We do not have access to credit/debit card details that you use to pay for goods from our website on the Paypal site.

We do not pass on your details to anyone else without your permission unless it is in relation to an order for goods and services through the website (e.g. Delivery courier).

We will not sell, rent, share, trade or give away without your permission any information we hold about you.

We reserve the right to make changes to this web site and these terms at any time.

Basis of the sale
An agreement for us to sell you goods is made on these terms when we accept an order made by you via our web site. The description of the goods, the price, VAT, insurance and delivery costs are set out on the order page.

We aim to give as clear an idea of the nature of the plants we sell. However, you appreciate that there will inevitably be variations in species chosen, size, shape and colour depending on availability. Illustrations and descriptions as to individual plant collections are intended for guidance only.

We may, at our sole discretion, from time to time, vary the nature of the goods from that advertised, without notice, so long as these variations are not material alterations.



The quantity, quality and description of the goods will be those set out in your order (if accepted by us). Orders are accepted at our sole discretion, but are normally accepted if goods are available.

The goods that can be ordered via our web site are only available for delivery within mainland United Kingdom.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We will not despatch a delivery of plant material without first contacting you to check that you will be available to receive it. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your instructions.

We aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver.

You will only own the goods once they have been successfully delivered and when we have received cleared payment in full.

Payment terms
Once you have sent us an order form, we will send you an Invoice via email, showing total cost of order with a link to pay online. Alternatively, you may pay by cheque.

No goods will be despatched until cleared payment in full has been received. (Cheques can take 3-5 working days to clear).

We aim to provide high quality plants and products to our customers. We undertake that all plants will be in good condition at the time or delivery and will be of the type ordered.

Returns Policy
We guarantee to send you top quality plants and will inspect everything carefully before it leaves us to make sure it's in good condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if the goods are faulty or damaged when they arrive, we are happy to replace or refund them free of charge.

Here's what to do:
Contact us first, either by phone or email, to discuss how best to proceed. In some cases we may ask you to return the goods to us, but this may not always be the case. Please do contact us immediately (or within 7 days) as we would hope to sort it out very quickly.

If you receive a plant that is in bad condition when you take it out of the box, contact us immediately. We may then ask you to send us a photo so that there is no doubt as to its condition on arrival with you, as opposed to what it looks like by the time you return it to us.

Please bear in mind that plants look very different depending on what time of year it is. If you choose a nice leafy-looking deciduous shrub in winter, remember it will arrive with no leaves on. It doesn't mean there is anything wrong with it, just that it's out of season and will perk up when the weather does. Herbaceous perennials will not even show above the soil level in a pot during winter but that doesn't mean you've been given a pot of soil. However, provided that you have contacted us within 7 days of receiving the damaged plant we will be happy to provide a refund or replacement.

Order Cancellation
If you change your mind about anything you order, you can cancel your order at any time. (Exclusions apply)* Please contact us immediately because, if an item has not yet been despatched, we will not send it out.